General

By placing an order with Designaweb (BSE) Ltd, you confirm that you are in agreement with and are bound by the Terms and Conditions detailed below.

Designaweb (BSE) Ltd reserve the right to make changes to these Terms and Conditions at any time. By continuing to use our services you agree to be bound by our current Terms and Conditions.

Designaweb (BSE) Ltd will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner.

Payment of Accounts

Designaweb (BSE) Ltd will only commence work on a project after receipt of a 50% deposit of the full project price unless stated otherwise. The final 50% is due on completion by Designaweb (BSE) Ltd, even if the customer is not ready with content or has decided not to move forward with the final phase. An order is deemed to be a written or verbal contract (including telephone and e-mail agreements) between Designaweb (BSE) Ltd and the Client.

Designaweb (BSE) Ltd will make reasonable efforts to contact clients during the development process. Should Designaweb (BSE) Ltd be unable to gain a response from the client for a sustained period of 30 days then Designaweb (BSE) Ltd reserve the right to terminate the project or projects. Refunds will not be issued upon termination and Designaweb (BSE) Ltd reserves the right to request full payment for the project if deemed appropriate. Designaweb (BSE) Ltd will not be liable for any costs incurred, loss of earnings or compensation due to failure to meet deadlines.

Website Content

The provision of content for the website (text, images, movies and sound files) is the responsibility of the client unless otherwise agreed and must be provided within the agreed time frame as stated in the contract. Should an occasion arise where Designaweb (BSE) Ltd are unable to progress a client’s website because of a delay in the provision of content Designaweb (BSE) Ltd reserves the right to impose a surcharge of 25% of the cost of the site. To ensure the commission is progressed in a satisfactory and expedient manner the Client agrees to delegate a single individual as primary contact.

Designaweb (BSE) Ltd expects the client to have carried out sufficient research into the nature/idea for their website. This includes checking that the website will operate legally within UK law and that the website is not in anyway illegal.

Designaweb (BSE) Ltd is in no way responsible for the content of its clients’ websites. This includes any copyright infringements caused by content or materials submitted by its clients.

Designaweb (BSE) Ltd cannot be held liable for loss, damage or corruption to any files and/or information stored on its servers relating to a clients website.

Images that have been purchased by Designaweb (BSE) Ltd for use on a client’s website are strictly for use on the website only. Designaweb (BSE) Ltd cannot be held responsible for the misuse of the images by the client or any other person(s) altering, copying or distributing the images.

Designaweb (BSE) Ltd may undertake work for clients that are in the same business sector as other clients that have previously had websites designed and developed by us.

Designaweb (BSE) Ltd will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines. 

Domain Names

Domain names can be registered by Designaweb (BSE) Ltd or by the client, either way ALL domain names will be legally owned by the client. Clients will be responsible for renewing their domain names and Designaweb (BSE) Ltd cannot be held responsible for website downtime or loss of earnings if domain names are not renewed on time.

Website Hosting

Designaweb (BSE) Ltd provides website hosting via a third party. Whilst we will endeavour to provide a professional and reliable service to the Client at all times we do not guarantee that the website will be available at all times and will not be liable for any losses incurred, costs, compensation or loss of earnings due to the website being unavailable. This may include such things as a technical failure, which is beyond our control.

Website hosting renewal and payments are due monthly by standing order. Designaweb (BSE) Ltd reserves the right to deactivate any website where the client has not paid for the renewal of website hosting. Where applicable an SSL certificate will be purchased to secure website areas such as shopping carts, all SSL costs will be included in quotations to the client. SSL certificates are paid monthly from the website live date.

Malware and Viruses

Designaweb (BSE) Ltd will endeavour to keep your website clean of malware and viruses, however sometimes this is out of our control, should any malicious attack or infection of websites with malware, malicious code or viruses be successful Designaweb (BSE) Ltd will not be liable.

We use “Hard” generated passwords to help keep websites and files secure.

Search Engine Optimisation

Designaweb (BSE) Ltd will use best practice methods for Search Engine Optimisation (SEO) however, since Designaweb (BSE) Ltd has no control over changes search engines make to their algorithms we cannot guarantee any specific placement or rankings on Search Engines.

Applications / E-commerce and Database Driven Websites

Whilst every effort will be made to ensure that websites, scripts and programs are error free and accurate, Designaweb (BSE) Ltd cannot accept responsibility for any losses incurred due to malfunction of the website or any part of it and the ultimate responsibility lies with the client to ensure that the software is functioning correctly before use.

Content Management System (CMS)

Designaweb (BSE) Ltd provides a free Content Management System (CMS) to all our website customers. The CMS is free to use as part of your website whilst you remain a client of Designaweb (BSE) Ltd. Should you choose to use another developer and leave Designaweb (BSE) Ltd, we will send you all your website content, images and the design files, however, the CMS is owned by Designaweb (BSE) Ltd and cannot be passed onto you or other design and development companies. This is to protect the rights to our CMS and any associated Intellectual property (IP) we have developed. In order to receive the free CMS your website must be hosted by Designaweb (BSE) Ltd. Unfortunately anyone using their own website hosting will not receive a free CMS.

Bespoke development

Should a customer commission Designaweb (BSE) Ltd to build a bespoke website a formal contract will be written and signed by both parties, the exact terms of which will be discussed as part of the brief.

Support

Please read our Service level agreement here.