Setting Up Email Accounts In Outlook And On iPhone

Setting Up Email Accounts In Outlook And On iPhone

Setting Up Email Accounts In Outlook And On iPhone

One of the most common questions we get asked is how to setup email accounts. It typically takes a few minutes to do but can be a daunting task for many users. Firstly, please make a note of the below settings as they will be required when setting up your account.

  • Incoming Mail Server:
  • Outgoing Mail Server:
  • Username: [email protected]

The above may vary depending on who hosts your website, but they are fairly standard settings. If they do not work you can try using “mail” instead of POP3/SMTP.


Firstly I will go through how to setup an email account in Outlook 2010. The instructions are similar for each version of Outlook, and I will note special instructions for each version, however the screenshots used will be taken from Outlook 2010.

Once Outlook has opened up you will need to click the orange “File” button (1) in the top left, followed by clicking the “Add Account” button (2) near the top of the next screen.

Outlook 2003/2007: You will need to click “Tools” at the top followed by “Account Settings”. In Outlook 2003 it’s labelled “Email Accounts”.

You should then get a pop-up like the one pictured above, simply click “Manually configure sever settings or additional server types” (3) and press next. A similar screen with a few radio buttons will appear, on this screen simply press “Internet E-mail” (or similar) and press next.

Outlook 2003/2007: The wording may vary from version-to-version but the step is the same on all versions.

You should now see an empty form. This is where you’ll need the details I gave to you at the start, I will be using the domain as our example. You should replace “” with your domain name when you enter the details. If you’re on one of our web hosting packages you can enter in both the incoming and outgoing mail server box. We’re setting up a POP3 email account so make sure that “Account Type” is set to “POP3”. Do not click next just yet, please check the next set of instructions before doing so.

Outlook 2003/2007: The steps are exactly the same, with minor wording changes, for all versions of Outlook.

Certain servers require authenticated SMTP, we run authenticated SMTP on our server. If you’re unsure you’ll need to check with whoever hosts your website. To enable authenticated SMTP you will need to click “More Settings” (might be labelled “Advanced Settings” in other versions), select the “Outgoing Server” tab (4) and check “My outgoing server (SMTP) requires authentication” (5). Finally, click ok and you should be returned to the previous form. If you do not require authenticated SMTP you can skip this step.

You should now click the next button after making sure that “Test Account Settings by clicking the Next button” is checked. You should get a pop-up with two ticks (above), if you receive crosses next to either of them you will need to go back and make sure all of the data you entered is correct – especially your password. If you received two ticks simply press “Close” followed by “Finish”.

If everything was successful you should now have your new account available on the left sidebar in Outlook. If you press F9 on the top row of your keyboard Outlook will do a send/receive which will retrieve any emails you have been sent.

Apple iPhone

The screenshots for this part of the guide have been taken using iOS 6. The steps are very similar on all versions with the exception of a few wording changes.

To start you’ll need to go to Settings followed by “Mail, Contacts, Calendars” (1) and then “Add Account…”.

On the next screen select “Other” (2) from the bottom of the list followed by “Add Mail Account”.

You should now see four fields to enter data in to. You should set name to your name (or your company name) and the other fields should be self-explanatory. Once completed press the “Next” button in the top right.

After a short delay you should get a bunch of new fields to enter data in to. You will need to use the information I gave to you at the start of this article, as a reference you should just need to replace “” with your domain name in the host name fields. Once you’ve entered the data press Next and the data will be verified.

If it fails to verify the first thing to check is that the information you have entered is correct. If you’re sure the information is correct you may need to disable SSL. At the bottom of the page select “Advanced” and make sure “Use SSL” is off.

If the information was verified you’ll receive the screen above, simply press “Save” in the top right and you’re all set. If you now select the Mail app from the home screen you will be able to send and receive your emails.

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